Visitor Services Assistant
Duties Provide information to visitors in person, through email, and on the phone Provide Walking tours of five cabin camps to renters and prospective renters Perform minor maintenance duties to ensure clean, safe, and pleasurable visitation experiences for the public.
Data entry to create invoices for cabin camp renters Create and maintain cabin camp rental schedule for five camps RequirementsConditions of Employment U.
S.
Citizenship required.
Appointment subject to background investigation and favorable adjudication.
Meet Selective Service Registration Act requirement for males.
Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program.
You may be required to operate a government (or private) motor vehicle as part of your official duties.
Prior to your first official motor vehicle operation, and again every year thereafter (or more frequently if management determines such need exists), you will be required to sign an affidavit certifying to your possession of a valid State issued driver's license that is current and has not been revoked, suspended, canceled, or otherwise disqualified in any way to prohibit your operation of a motor vehicle.
You will also submit a photocopy of your valid State issued driver's license prior to your first official motor vehicle operation, and again every year, or more frequently if management determines such need exists.
Lastly, you may be required to submit (within a State sealed envelope or submitted directly by the State authorities), and at your own expense, all certified driving records from all States that discloses all valid driver's licenses, whether current or past, possessed by you.
Please indicate in your application whether you possess a valid State driver's license.
You will be required to wear a uniform and comply with the National Park Service uniform standards.
A uniform allowance will be provided.
You may be required to work on-call, evenings, weekends, holidays, overtime and shift work.
If you are a new employee or supervisor in the Federal government, you will be required to complete a one-year probationary period.
You will be required to complete a one-year trial period.
QualificationsAll qualifications must be met by the closing date of this announcement-05/13/2022-unless otherwise stated in this vacancy announcement.
Credit will be given for all appropriate qualifying experience.
To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.
e.
, work 40
hours a week, rather than indicating full-time).
If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience.
To qualify for this position at the GS-04 grade level, you must possess at least one of the following minimum qualifications by close of the announcement:
Experience:
One year of progressively responsible clerical, office, or other work that indicates your ability to acquire the particular knowledge and skills needed to perform the duties of a Visitor Services Assistant.
General experience includes greeting the public, disseminating information, providing directions and fee collection.
-OR- EDUCATION:
Two years of education above high school (60 semester hours or 90 quarter hours).
This education was obtained in an accredited business, secretarial or technical school, junior college, college, or university.
You must include transcripts.
-OR- Equivalent combination of experience and education that, together, equal 100% of the qualification standards listed above when combined.
You must include transcripts.
Qualifying experience may be obtained in the private or public sectors.
The OPM Qualification Standards Handbook is available for review at:
OPM Qualification Standards.
ICTAP/CTAP Statement:
Current surplus and current or former displaced Federal individuals who have special prior ity selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) must be well qualified for the position to receive consideration for special priority selection.
Well qualified means that the applicant meets the following:
OPM qualification standards for the position; all selective placement factors, where applicable; special qualifying conditions that OPM has approved for the position, where applicable; is physically qualified with reasonable accommodation, where appropriate to satisfactorily perform the duties of the position upon entry; and is rated by the organization at least at the well qualified level on all competencies.
Volunteer
Experience:
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, Peace Corps, AmeriCorps) and other organizations (e.
g.
, professional; philanthropic; religious; spiritual; community, student, social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
EducationTo qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking.
Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work.
If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.
S.
education program; or full credit has been given for the courses at a U.
S.
accredited college or university.
Additional informationA selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay.
Physical Demands:
The work may require standing or sitting for long periods of time, walking for long distances, climbing and descending steep inclines, traversing uneven terrain, bending, and lifting moderately heavy items.
Mental stress and physical fatigue occur due to the high volume of personal contacts, occasional emergency responses, and repetitive nature of some of the tasks.
Working Conditions:
The work environment can vary considerably dependent upon the specific park or park unit involved.
Work may be accomplished in a typical office setting, or outside where the incumbent may be exposed to extreme weather conditions, steep and uneven terrain, and/or hazards such as heavy vehicle traffic.
If you are unable to apply online or need to fax a document that you do not have in electronic form, view the following link for information regarding an Alternate Application.
Click the following link for more information, https:
//help.
usastaffing.
gov/Apply/index.
php?title=Alternate_Application_Information.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Data entry to create invoices for cabin camp renters Create and maintain cabin camp rental schedule for five camps RequirementsConditions of Employment U.
S.
Citizenship required.
Appointment subject to background investigation and favorable adjudication.
Meet Selective Service Registration Act requirement for males.
Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program.
You may be required to operate a government (or private) motor vehicle as part of your official duties.
Prior to your first official motor vehicle operation, and again every year thereafter (or more frequently if management determines such need exists), you will be required to sign an affidavit certifying to your possession of a valid State issued driver's license that is current and has not been revoked, suspended, canceled, or otherwise disqualified in any way to prohibit your operation of a motor vehicle.
You will also submit a photocopy of your valid State issued driver's license prior to your first official motor vehicle operation, and again every year, or more frequently if management determines such need exists.
Lastly, you may be required to submit (within a State sealed envelope or submitted directly by the State authorities), and at your own expense, all certified driving records from all States that discloses all valid driver's licenses, whether current or past, possessed by you.
Please indicate in your application whether you possess a valid State driver's license.
You will be required to wear a uniform and comply with the National Park Service uniform standards.
A uniform allowance will be provided.
You may be required to work on-call, evenings, weekends, holidays, overtime and shift work.
If you are a new employee or supervisor in the Federal government, you will be required to complete a one-year probationary period.
You will be required to complete a one-year trial period.
QualificationsAll qualifications must be met by the closing date of this announcement-05/13/2022-unless otherwise stated in this vacancy announcement.
Credit will be given for all appropriate qualifying experience.
To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.
e.
, work 40
hours a week, rather than indicating full-time).
If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience.
To qualify for this position at the GS-04 grade level, you must possess at least one of the following minimum qualifications by close of the announcement:
Experience:
One year of progressively responsible clerical, office, or other work that indicates your ability to acquire the particular knowledge and skills needed to perform the duties of a Visitor Services Assistant.
General experience includes greeting the public, disseminating information, providing directions and fee collection.
-OR- EDUCATION:
Two years of education above high school (60 semester hours or 90 quarter hours).
This education was obtained in an accredited business, secretarial or technical school, junior college, college, or university.
You must include transcripts.
-OR- Equivalent combination of experience and education that, together, equal 100% of the qualification standards listed above when combined.
You must include transcripts.
Qualifying experience may be obtained in the private or public sectors.
The OPM Qualification Standards Handbook is available for review at:
OPM Qualification Standards.
ICTAP/CTAP Statement:
Current surplus and current or former displaced Federal individuals who have special prior ity selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) must be well qualified for the position to receive consideration for special priority selection.
Well qualified means that the applicant meets the following:
OPM qualification standards for the position; all selective placement factors, where applicable; special qualifying conditions that OPM has approved for the position, where applicable; is physically qualified with reasonable accommodation, where appropriate to satisfactorily perform the duties of the position upon entry; and is rated by the organization at least at the well qualified level on all competencies.
Volunteer
Experience:
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, Peace Corps, AmeriCorps) and other organizations (e.
g.
, professional; philanthropic; religious; spiritual; community, student, social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
EducationTo qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking.
Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work.
If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.
S.
education program; or full credit has been given for the courses at a U.
S.
accredited college or university.
Additional informationA selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay.
Physical Demands:
The work may require standing or sitting for long periods of time, walking for long distances, climbing and descending steep inclines, traversing uneven terrain, bending, and lifting moderately heavy items.
Mental stress and physical fatigue occur due to the high volume of personal contacts, occasional emergency responses, and repetitive nature of some of the tasks.
Working Conditions:
The work environment can vary considerably dependent upon the specific park or park unit involved.
Work may be accomplished in a typical office setting, or outside where the incumbent may be exposed to extreme weather conditions, steep and uneven terrain, and/or hazards such as heavy vehicle traffic.
If you are unable to apply online or need to fax a document that you do not have in electronic form, view the following link for information regarding an Alternate Application.
Click the following link for more information, https:
//help.
usastaffing.
gov/Apply/index.
php?title=Alternate_Application_Information.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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